Supplier FAQs.

What is Simple Sample?

Simple Sample is a marketplace assisting architects, designers and other building industry professionals to source material samples for their next building project.

What types of building materials do you accept for samples?

We accept a variety of building materials including flooring, tiles, stone, cladding, bricks, glass, paint and surface finishes, and more. Join us as a supplier by completing the Become a Supplier form on our website.

How can I submit my products for consideration for sampling?

You can submit your products for consideration by completing the Become a Supplier form on our website.

How do you select which products to offer as samples?

We carefully evaluate each product to ensure that it meets our quality standards and offers value to our customers. We also consider factors such as demand, availability, and customer feedback.

What is the timeline for shipping samples to customers?

We aim to ship samples on the same business day. Shipping time may vary depending on the customer's location in Australia.

How do you handle customer inquiries and feedback about my products?

We handle all customer inquiries and feedback about products on behalf of our suppliers. We may contact you directly if there are any concerns or questions that we cannot answer on our own.

What is your policy on returns of samples?

We’re committed to reducing waste wherever possible and encourage our customers to return any samples they no longer need, reducing your need to supply more samples.

How do you market and promote my products to customers?

We use a variety of marketing and promotional channels, including social media, email marketing, and targeted advertising campaigns, to promote our marketplace and the products we offer. We also work with influencers and bloggers in the home decor and DIY space to showcase our products to their followers.

How does Simple Sample making sampling a more sustainable process

Simple Sample was established to enhance efficiency and sustainability in the sample process for architects. Our unwavering commitment lies in assisting the design industry in mitigating the adverse effects of climate change, collaborating closely with like-minded suppliers. You can read up more about our Sustainability Agenda here.

For more information, get in touch with our team by completing the Become a Supplier form on our website.